Frequently Asked Questions

Find answers to common questions regarding our collections and services

How do I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link to monitor your delivery.

Are duties and taxes included in the price?

For international orders, import duties and taxes are calculated at checkout for most regions to ensure no hidden fees upon delivery.

Can I modify or cancel my order after it has been placed?

Due to our rapid processing times, we are unable to guarantee cancellations or modifications once an order is confirmed.

What materials are used in your hardware?

HELIOT EMIL utilizes custom-developed industrial hardware, typically crafted from high-grade stainless steel and zinc alloys.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide via our global logistics partners.

How should I care for my industrial garments?

Specific care instructions are located on the internal care label of each garment. We generally recommend professional dry cleaning for technical fabrics.